Customer Success Manager

2 days ago

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Instacart

WebsiteLinkedInAll Job Openings

Grocery Delivery • online grocery

1001 - 5000

💰 $232M Venture Round on 2021-11

Description

• Instacart is transforming the grocery industry. • The Customer Success team partners with CPG and retail customers to drive value creation. • Manage customer relationships from onboarding through generating insights and applying them to pricing. • The role requires establishing high levels of customer partnership and trust.

Requirements

• 5 years of work experience. • History of managing complex customers with multiple stakeholder points of contact, with high customer satisfaction. • Experience motivating customers/clients through process or organizational change to desired outcomes. • Analytical background; experience analyzing data and synthesizing it into data-driven stories and presentations; experimental design experience is a plus. • Project/engagement management experience; successfully delivering complex projects on time. • Understanding of the CPG and retail ecosystem (2+ years exposure).

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • The role is eligible for a new hire equity grant as well as annual refresh grants. • Review our Flex First remote work policy here. • Additionally, offers may vary based on many factors, such as candidate experience and skills.