Customer Service Representative

5 days ago

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2 - 10 employees

🎯 Recruitment

👥 HR Tech

🤝 B2B

Description

• Manage and respond to customer inquiries across email, SMS, Facebook groups • Monitor customer progress through weekly challenges • Serve as a primary point of contact in Facebook groups • Track customer progress and interactions across systems • Maintain and organize customer data within operational systems

Requirements

• Comfortable working autonomously after initial training • Experience in customer-facing roles • Strong multitasking skills and attention to detail • Exceptional interpersonal and communication skills • Proficiency with customer management tools • Flexibility to work weekends • Ability to balance firmness and empathy in customer interactions • Proven ability to collaborate with a remote team • Availability to work Pacific or Hawaii-Aleutian Time Zone hours • Experience in community management or operational roles • Familiarity with handling escalations and cross-platform customer communications • Reliable access to a computer and internet • Reliable and distraction-free work environment