Customer Support Specialist

4 days ago

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IntegrateUp

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2 - 10 employees

🎯 Recruitment

👥 HR Tech

🤝 B2B

Description

• Manage and respond to customer inquiries via email, SMS, Facebook groups, and other platforms in a helpful, welcoming, and professional tone. • Proactively address common questions and provide clear, concise, and supportive responses. • Monitor customer progress through weekly challenges and provide tailored assistance to ensure a positive experience. • Use a customer centered approach in communication, balancing firmness with empathy and care. • Respond to sensitive situations, such as opt-outs or billing concerns, efficiently and collaboratively. • Serve as a primary point of contact in Facebook groups, fostering a positive and engaged community atmosphere. • Track customer progress and interactions across multiple systems, ensuring accurate communication and follow-up.

Requirements

• Experience in customer-facing roles with demonstrated ability to handle different personality types and situations with professionalism. • Strong multitasking skills and attention to detail, capable of managing multiple communication channels and tracking progress across systems. • Exceptional interpersonal and communication skills, with emotional maturity and an understanding of tone nuances. • Proficiency with customer management tools, including ActiveCampaign, SimpleTexting, Kajabi, Stripe, and Facebook Groups. • Flexibility to work weekends and adjust schedules to meet business needs. • Ability to maintain a balance between firmness and empathy in customer interactions. • Proven ability to collaborate with a remote team and ensure clear, consistent communication.