Support Specialist

2 days ago

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Interiors International

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Architecture • Interior design • Project management • General contractor

11 - 50 employees

Founded 1983

Description

• We work with traditional overnight camp and retreat centers, as well as college athletic camps around the nation through servicing multiple products. • We use a powerful, cloud-based camp management software that streamlines clients' operations. • Our software provides online registration and delivers a host of integrated tools to manage everything from health centers, HR, accounting, point of sale, and reservations. • Our software also provides camps with parent engagement via custom apps, digital notes to campers, and photo tagging of campers. • We see our team as a family and since we work with camps, we also like to have fun! • You’ll find that we love getting to be a part of our camp partners’ missions. • It’s exciting to know that we help make a positive impact on hundreds of thousands of kids' lives each year. • Responding to client questions and issues via phone and ticketing software (Zendesk and Jira) • Assisting clients across multiple products • Working with Product and Development teams to help improve the product and deliver solutions to clients • Documenting frequently asked questions and preparing knowledge-based content

Requirements

• College diploma or 2 years of work experience in a customer facing role • Outstanding written and verbal communication skills • Strong multitasking and organizational skills • Proven proficiency in problem solving • Portray high level of professionalism and confidence to clients • Technology proficient • Experience with customer support teams and processes • An understanding of the Software Development Life Cycle • Experience with issue ticketing systems such as Jira and Zendesk • Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

• Employee Referral Bonus • This position is eligible for a $1,000 employee referral