Sr. Account Director - Enterprise, SaaS

March 18

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Interplay Learning

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Interplay Learning is a leading provider of immersive and always-on skilled trades training solutions. The company offers a comprehensive career development platform and workforce skills simulation training that can be accessed anytime, anywhere, enabling learners to be job-ready in weeks rather than years. Interplay Learning's approach focuses on effective, scalable, and engaging training programs designed to close the skills gap quickly and efficiently. It caters to various audiences, including enterprises, educational institutions, workforce development organizations, small to medium businesses, and individual learners. The company is recognized for increasing employee retention rates and providing tools to help businesses grow and eliminate costs through improved training outcomes.

Professional Training • 3D Simulations • Virtual Reality • VR • HVAC

51 - 200 employees

Founded 2016

📚 Education

🏢 Enterprise

📋 Description

• Own and drive enterprise client success – Ensure high adoption, satisfaction, and retention. • Develop strategic relationships – Engage with C-suite and senior stakeholders to align Interplay’s platform with their workforce objectives. • Drive renewals and expansions – Lead renewal cycles and partner with Sales to identify and execute growth opportunities. • Leverage data to tell a compelling story – Analyze usage trends, identify success stories, and conduct value-driven quarterly business reviews (QBRs). • Mitigate risk and maximize value – Proactively identify risks and deploy strategies to ensure long-term customer success. • Collaborate cross-functionally – Work closely with Sales, Product, and Marketing to influence customer strategy and roadmap. • Ensure seamless onboarding and implementation – Partner with the CS Implementation team to drive smooth transitions for new customers.

🎯 Requirements

• 7+ years experience in an Account Director, Senior Customer Success Manager, or Strategic Account Manager role. • Proven success managing enterprise B2B customers in a SaaS or workforce training environment. • Experience partnering with C-level executives and senior stakeholders to drive business outcomes. • Strong track record of leading renewals, expansions, and upsell opportunities within a defined customer portfolio. • Experience conducting data-driven QBRs and influencing customer strategy. • Excellent communication, negotiation, and presentation skills. • Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.

🏖️ Benefits

• Remote-first & flexible hours • Annual learning reimbursement • Support for work-life balance • 3 weeks PTO, 1 week Winter Break, holidays, and sick days • Medical, vision, dental, and 401(k) match • Private Company Equity Options • Mental and physical health resources and social events