iSpot.tv
TV Advertising Analytics • Media Planning • Competitive Intelligence • Real-time Data • tv ad measurement
201 - 500
Customer Support Analyst
3 days ago
🇺🇸 United States – Remote
💵 $65.7k - $79k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
iSpot.tv
TV Advertising Analytics • Media Planning • Competitive Intelligence • Real-time Data • tv ad measurement
201 - 500
Description
• Respond to customer questions via Zendesk • Apply knowledge of iSpot solutions to resolve issues • Manage escalated issues and analyze monthly sprints • Provide exceptional customer service and educate stakeholders
Requirements
• A proactive communicator, responsive and effective • Naturally curious and passionate • Exceptional written and oral communication skills • Highly organized and detail-oriented • Ability to manage multiple priorities and projects • Analytical storyteller, skilled in data interpretation • Thrives in complex environments • Problem solver and critical thinker • Adaptable and flexible in changing situations
Benefits
• Competitive, market-informed compensation package • Eligible for equity plan • Participation in annual bonus targets • (Pre-approved) overtime pay for non-exempt roles
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