Director, Customer Account Management

September 25

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Iterable

WebsiteLinkedInAll Job Openings

Marketing Automation • SaaS • Growth Marketing • Email Marketing • Mobile Marketing

501 - 1000

💰 $200M Series E on 2021-06

Description

• Director of Customer Account Management responsible for team management and revenue growth • Identify and recruit top CAM talent • Build, manage and motivate a growing team of customer account managers • Build, manage and motivate a team of customer operations specialists • Own and report on the customer account team’s metrics and performance • Partner with Marketing and Customer Success to execute and deliver on company’s revenue plan

Requirements

• 6+ years of enterprise-class software account management leadership experience • Proven track record of growing existing mid-market business, typically $50k+ ARR • Experience building relationship with C-suite level decision makers to drive volume and velocity sales cycles • A proven ability to grow, manage and motivate high performance customer account teams • Experience using CRMs, Business Intelligence and other revenue tools • Operational experience in working with leaders to aid in process optimization for their teams (quota alignment, deal desk efficiency, etc) • Experience with account segmentation, lead distribution and sales funnels • Passion for learning and always improving yourself and the team around you • Excellent communication skills and ability to work with cross-functional teams

Benefits

• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation