Online Proctoring • Authentication • Secure Testing Solutions • Certification Testing Management • High Stakes Testing
201 - 500
2 days ago
Online Proctoring • Authentication • Secure Testing Solutions • Certification Testing Management • High Stakes Testing
201 - 500
• Serve as the primary operational contact for Kryterion’s clients and testing candidates. • Identifying when issues need escalation and ensuring appropriate escalation path is followed. • Track and manage cases using a CRM, documenting solutions for common issues. • Create and manage support cases in one or more CRM systems. • Maintain accurate and detailed case notes. • Communicate professionally in all internal and external interactions. • Handle candidate and client complaints, providing effective resolution. • Provide outbound support for escalations and manage rescheduling requests. • Serve as an escalation point for support chats or calls. • Participate in special teams, including Service Recovery & Escalations. • Perform other duties as assigned based on business needs.
• Experience in a help desk or support center. • Familiarity with Salesforce™, Zendesk, or related case management systems. • Experience with web-based and hosted software applications. • Ability to work both independently and collaboratively. • Strong soft skills for effective communication. • Ability to remain calm and professional in escalated conversations. • Excellent listening, presentation, written, and oral communication skills. • Detail-oriented and results-driven with strong follow-through. • Ability to manage multiple tasks and solve problems effectively. • High level of confidentiality and discretion. • Strong analytical and critical thinking skills. • Commitment to providing exceptional customer service and ensuring customer satisfaction. • Proficiency in Microsoft Excel, Word, and Outlook. • Proficiency in OLP Chat (Online Proctoring) and Live Chat (Online Proctoring).
Apply Now2 days ago
201 - 500
Customer Support Executive for Nivoda, a B2B diamond marketplace.
🇺🇸 United States – Remote
💵 $40k - $44k / year
🔥 Funding within the last year
💰 $30M Series B on 2024-05
⏰ Full Time
⚪️ Entry-level
🟢 Junior
💝 Customer Support
2 days ago
5001 - 10000
Provide customer service support for mortgage inquiries at Mr. Cooper Group.
2 days ago
1001 - 5000
Customer service role in insurance, lending, and marketing at Allied Solutions.
3 days ago
5001 - 10000
Provides escrow services for real estate transactions at Stewart.