Customer Support Specialist - Payments

5 days ago

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LawPay

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Credit Card Services for the Legal Industry

51 - 200

Description

• Answer inbound customer support calls and provide necessary product troubleshooting and support • Timely response to incoming customer support inquiries via email, phone, and support ticketing system • Ensure customers receive consistent and reliable service and support during every interaction • Stay informed and knowledgeable regarding new product releases • Document found issues and steps to reproduce • Investigate issues reported by customers • Educate our customers on how to use AffiniPay/LawPay/CPACharge products

Requirements

• 2+ years experience in a customer support role • Must have excellent interpersonal and professional communication skills; both written and verbal • Must be friendly, clear, and a strong speaker • Maintain a high level of professionalism, integrity, and ethics • Excellent time management and people skills • Works well in a team setting • Must be able to react positively to difficult situations • Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required • Must be able to answer inbound support calls daily • Available for one of the later shifts, Monday-Friday (9:00am-6:00pm CST, 9:30am-6:30pm CST, 10:00am-7:00pm CST)

Benefits

• All employees receive fully covered medical, dental and vision coverage • Have some fur babies? - We offer them insurance too! • RELAX and enjoy your time away with our flexible paid time off policy! • We will help you plan for your future - 401K, or RRSP if in Canada, with a company match • Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships • Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff • An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups