Senior Support Specialist
Yesterday
Description
• The role of a Support Specialist merges technical support with project coordination • The successful candidate will troubleshoot and debug API issues • Responsibilities include providing Tier 1 technical support and managing API integrations • This position contributes to optimizing the company's support structure and enhancing collaboration • Aid internal knowledge sharing through documentation and maintaining a knowledge base
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or related discipline • Minimum of 5 years of experience in technical support roles involving coordination responsibilities • Advanced proficiency in troubleshooting and debugging with custom APIs • Intermediate experience with SQL • Hands-on experience with database tools MongoDB and Snowflake • Proficiency in using Postman • Experience using Datadog • Familiarity with Jira • Strong documentation skills with Confluence • Effective communication skills • Demonstrated capability in project coordination • Proactive problem-solving abilities
Benefits
• Professional development opportunities with international customers • Collaborative work environment • Career path and mentorship programs
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