Level 1 WordPress Hosting Technical Support Agent

October 31

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LevelUp - WordPress Technical Support & Outsourcing

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wordpress • customer support • technical support • customer service • outsourcing

51 - 200

Description

• LevelUp is a specialist agency providing WordPress technical support. • Seeking Level 1 WordPress Hosting Technical Support Agents to assist customers. • Provide support via live chat & ticket-based support. • Responsible for solving customer problems while ensuring their satisfaction.

Requirements

• 1-2 years of experience working in a web hosting technical support position • Ability to troubleshoot basic WordPress theme & plugin issues • Experience using file management systems (e.g. FTP, CPanel) • Basic knowledge of HTTP response status codes (e.g. 500, 404, 403) • Experience checking and updating DNS & SSL • Knowledge of the Linux Command Line • Experience supporting customers via live chat & ticket-based support • Experience using help desk platforms (e.g. Help Scout, Intercom, Zendesk).

Benefits

• Work from home / fully remote position • HMO • 5 weeks training at full pay • Equipment provided