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👉 Remote Jobs NetworkIt's time: Faster, better translations at scale
API • Startup • Web Development • mobile app localization • game localization
201 - 500
💰 $50M Series B on 2021-12
September 11
It's time: Faster, better translations at scale
API • Startup • Web Development • mobile app localization • game localization
201 - 500
💰 $50M Series B on 2021-12
•Onboard customers within one month from kick-off, ensuring seamless integration and understanding of Lokalise’s platform. •Deeply understand your customer’s organization, localization workflows, and desired business outcomes to deliver tailored solutions. •Own and manage the retention cycle of your book of business, focusing on strategies to reduce churn and drive continuous engagement. •Discover and map the customer’s business goals to localization efforts, establishing Lokalise as a critical contributor to achieving these goals. •Increase customer adoption of Lokalise by onboarding new teams, educating users on new features, and serving as a technical advisor. •Maintain regular, proactive communication with customers to gauge satisfaction and address issues quickly. •Collaborate with Sales, Marketing, Product, and Support teams to ensure a unified approach to enhancing customer experience and achieving business objectives. •Identify upselling opportunities by analyzing product adoption and usage data, and develop targeted strategies to address them at scale. •Promote a customer-centric culture by representing customer trends and feedback within the organization. •Manage a portfolio of 200+ accounts efficiently, leveraging automation and technology to maintain high levels of customer satisfaction and engagement.
•Proven track record in customer success or a similar customer-facing role, ideally in the SaaS or localization industry. •Experience managing a portfolio of 200+ accounts efficiently. •Exceptional people skills with the ability to build and maintain relationships. •Proficiency in leveraging automation and technology for managing customer portfolios. •Ability to analyze customer usage data to identify trends and opportunities. •Strong problem-solving skills with a proactive approach to addressing customer issues. •Collaborative mindset with the ability to work seamlessly with cross-functional teams (Sales, Marketing, Product, and Support).
•Competitive salary and employee stock options plan •Fully remote and flexible working hours •Co-working budget •Unlimited vacation policy •Top-notch tech equipment for your work •Learning & Development program •Health insurance •Wellness benefits •Mental health support - every employee has access to a dedicated mental health platform •Great startup atmosphere, team spirit, and team events
Apply NowSeptember 11
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Customer Success Manager to drive customer retention and satisfaction for Oomnitza platform.
September 11
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Drive customer success for strategic clients at Copper CRM.
🇺🇸 United States – Remote
💰 $15M Series C on 2019-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
September 11
51 - 200
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September 11
11 - 50
Manage client upgrades and renewals for a workforce management platform.
🇺🇸 United States – Remote
💰 $6.9M Venture Round on 2020-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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51 - 200
Ensure customers maximize value from Productiv's SaaS platform.
🇺🇸 United States – Remote
💰 $45M Series C on 2021-03
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor