Account Manager - Mid-Market

January 14

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Loop

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Loop is a comprehensive returns management platform designed for eCommerce brands. It helps businesses optimize operations related to returns, post-purchase experiences, and reverse logistics. The platform offers features like automated returns, fraud prevention, exchanges, insights, and workflows, which are customizable to fit any brand's needs. Loop integrates seamlessly with popular applications, especially those on Shopify, and allows businesses to handle millions of returns efficiently, driving customer loyalty and retaining revenue. The company's service is scalable, secure, and supported by an enterprise-level service delivery team.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2021-07

📋 Description

• The Sales Team at Loop is the engine that powers the business. • We've added the Account Management function to cross-sell new products into our 4000+ customer base. • We’re growing fast, and challenges will change as we lead Loop through new phases. • This is an indispensable role, and we’ll look for you to have examples of tackling these challenges. • We appreciate that different humans will solve problems differently, and don’t expect you to fit exactly into a box of requirements. • At Loop, flexibility and choice allow you to do your best work. • With our Blended Working Environment, you can join HQ office, opt into a Hub, or stay totally secluded. • Our team is spread across the United States, select provinces in Canada, and the United Kingdom. • Wherever you live, you can create the work environment that matches your preferences.

🎯 Requirements

• 2-5 years in an Account Manager or Account Executive role at a B2B software company. • Proven ability to develop and nurture long-term customer relationships while identifying opportunities for expansion or upselling. • You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win. • Track record of meeting or exceeding quotas through proactive account management, prioritization, and attention to detail. • Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota. • You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas. • You have a tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously. • Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, and Google Suite. • You thrive in rapidly changing, ambiguous, and fast moving environments. • You have examples to share of how you’re already living Loop’s core values: Be a Human First, Clear is Kind, Go Get Results, Land the Plane, and Make Merchants Successful.

🏖️ Benefits

• medical, dental, and vision insurance • flexible PTO • company holidays • sick & safe leave • parental leave • 401k • monthly wellness benefit • home workstation benefit • phone/internet benefit • equity