Technical Account Manager

4 days ago

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Lytx, Inc.

WebsiteLinkedInAll Job Openings

Technology • Automotive • Driving • Safety • Video Telematics

501 - 1000

Description

• Take the lead in cultivating and nurturing customer relationships. • Collaborate seamlessly with account teams. • Develop an in-depth technical understanding of Lytx implementations. • Enhance customers' technical support experience. • Overhaul the system of engagement. • Contribute to the dynamic growth of the team. • Serve as the primary technical contact and augment customer support teams. • Develop and sustain relationships with customers and account teams. • Engage with customers at all levels of their organization. • Act as the primary technical interface and critical issue point. • Identify, resolve, and call out device and integration issues. • Maintain control of overall resolution for raised cases. • Ensure customer success through proactive health checks, product training, and sharing processes. • Research customers’ technical issues and follow up with recommendations. • Create knowledge base content to capture new learnings.

Requirements

• Exceptional technical literacy, with the ability to troubleshoot hardware and software. • Proven success in efficiently resolving issues through strategic escalation management at all levels, from business owners to executives. • Experience supporting enterprise-level customers in SaaS, IoT, or PaaS environments. • Demonstrated technical expertise in integrations, APIs, and webhooks. • Hands-on working experience with SQL for troubleshooting and self-service. • Familiarity with debugging and proficiency in using scripting languages such as JavaScript, Python, or Node.js. • Experience leading technology integrations and consultations with partners and clients. • Collaborative teammate, adept at engaging across corporate functions: Customer Success, Technical Support, Implementation, and Product Management. • Proven experience in technical account management, technical support, customer success, or a similar role. • Willingness and ability to travel as required by the position.

Benefits

• Medical, dental and vision insurance • Health Savings Account • Flexible Spending Accounts • Telehealth • 401(k) and 401(k) match • Life and AD&D insurance • Short-Term and Long-Term Disability • FTO or PTO • Employee Well-Being program • 11 paid holidays plus 1 inclusive holiday per year • Volunteer Time Off • Employee Referral program • Education Reimbursement Program • Employee Recognition and Appreciation program • Additional perk and voluntary benefit programs