Network Support Specialist, L2

Yesterday

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $29 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer

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Managed Solution

WebsiteLinkedInAll Job Openings

Managed Services • Professional Service • Cloud Office 365 • Unified Communications • Desktop/Device Management

51 - 200 employees

Founded 2002

🏢 Enterprise

☁️ SaaS

Description

• As a senior member of the Managed Operations Center, provide expert-level technical support to managed services clients in a 24/7/365 environment • Provides advanced application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments • Diagnose and resolve network related issues such as slow internet speeds, connection drops, Wi-Fi issues, and site to site VPN tunnel disconnections • Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment • Ensure network connectivity of appropriate devices, servers, telephony equipment, etc. • Secures client networks by implementing and enforcing appropriate security protocols • Coordinates with client points of contact to resolve issues and provide proactive communication • Available for occasional after hours support in emergency situations as part of an on-call rotation • Communicates with client vendors to establish root cause and coordinate resolution for outages • Researches enhancements, tunes existing network monitoring alerts • Proactively implements security patches and coordinates with Backup/Disaster Recovery team members

Requirements

• An associate’s or bachelor’s degree in computer science or related field • 3+ years of advanced troubleshooting experience (networking, server/OS, desktop, virtualization) • Previous experience in a multi-client Managed Services and/or Managed Security Operations Center helpdesk environment is strongly preferred • Demonstrated ability to provide outgoing, enthusiastic customer service • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment • Excellent oral and written English communication skills • Strong proficiency in Office365 administration and troubleshooting required • Additional knowledge of public/private cloud (e.g., Azure) and virtualization technologies a plus • Expert level troubleshooting skills in a Windows environment, including desktop and server OS • Strong knowledge of LAN/WAN administration and concepts including DHCP, DNS, VLAN’s, firewalls, NAT, wireless technology, and the ability to configure switches required • Demonstrated experience configuring and maintaining SD-WAN highly desired • Strong knowledge of Network Monitoring, and Endpoint Management tools: Perch, LogicMonitor, SentinelOne, etc. • Expert level proficiency in Microsoft Exchange and Active Directory • Previous experience working within ticketing systems required (Connectwise preferred)

Benefits

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+ • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days • Holidays – Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service! • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 • $100K Life/AD&D policy provided for all employees, free of charge! • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! • $80/Month Cell Phone + Internet Reimbursement