Customer Service Representative - Temporary

October 9

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Marshfield Clinic Health System

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Description

• The Customer Service Representative I - Security Health Plan (SHP) primary responsibility is to ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace). • The individual will interact with members, applicants, providers, and agents via telephone. • The Customer Service Representative I - SHP will identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner. • This is a basic learning phase and will be continually trained and coached to enhance customer service skills. • The Customer Service Representative I - SHP will escalate complex issues to a Benefit Specialist.

Requirements

• Minimum Required: None. • Preferred/Optional: Associate or Bachelor’s Degree in business administration. • Minimum Required: Two years’ experience with customer service. • Demonstrated proficiency with handling high-pressure situations and with verbal and written communication. • Preferred/Optional: Experience working in a health insurance call center. • Minimum Required: None. • Preferred/Optional: State of Wisconsin Insurance Agent’s license.

Benefits

• Positions listed as 30 hours per week or greater are offered the level 1 benefit package. • Positions listed as 20 – 29 hours per week are offered the level 2 benefit package. • Positions listed as less than 19 hours per week are non-benefited. • Benefits for temporary positions vary. Details will be discussed in the interview process.