Customer Service Representative

4 days ago

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Maven Success

WebsiteLinkedInAll Job Openings

2 - 10 employees

👥 HR Tech

🎯 Recruitment

🤝 B2B

Description

• Respond to customer inquiries via phone, email, or chat in a timely and courteous manner. • Assist customers with product information, service inquiries, and troubleshooting issues. • Document and track customer interactions in our CRM system to ensure a seamless experience. • Resolve customer complaints and concerns efficiently, escalating issues when necessary. • Provide feedback to management regarding recurring issues or suggestions for process improvements. • Follow up with customers to ensure their issues have been resolved to their satisfaction. • Participate in training sessions to maintain product knowledge and improve customer service skills.

Requirements

• High school diploma or equivalent; further education in a related field is a plus. • Previous experience in customer service or a related field is preferred. • Strong verbal and written communication skills, with the ability to articulate solutions clearly. • Proficient in using customer service software and CRM systems. • Ability to handle stressful situations and remain calm while resolving customer issues. • Strong problem-solving skills and attention to detail. • Team player with a positive attitude and a willingness to help others. • Flexible working hours and availability to work evenings or weekends if necessary.

Benefits

• Hourly rate ranges from $25 to $30, depending on experience. • Opportunities for career advancement. • Dynamic and collaborative work environment. • Remote work option available. • Supportive team culture focused on success and growth.