Manager - Account Management

18 hours ago

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MealSuite

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Food Service Management Software • Food Service Software • Food Management Software • Point of Sale • Menu Management Software

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Description

• Lead and motivate a team of account managers to achieve annual sales targets • Develop and implement strategies to drive upsells and add-on sales • Support and assist the Account Management team in identifying growth opportunities • Work closely with cross-functional teams to ensure smooth customer hand-offs and experiences • Collaborate with the Senior Manager of Customer Success and the Support team for on-going alignment and seamless working relationships between teams • Monitor team performance and implement improvement initiatives to enhance efficiency and effectiveness • Conduct regular team meetings • Lead the hiring process for new account managers as MealSuite continues to grow • Provide ongoing coaching and training • Prepare and present reports on team performance • Drive team compliance with Salesforce reporting and other tools

Requirements

• I have knowledge of SaaS solutions within the Healthcare or Senior Living industry • I gained my knowledge through direct experience in an inside sales leadership role • I have experience with complex HealthTech or foodservice software systems • I’m familiar with reseller business models • I’m exceptional at problem solving • I have a proven ability to lead teams to achieve their annual sales goals • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. • Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.