Implementation Manager

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MedImpact Healthcare Systems, Inc.

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PBM • Technology • Customer service • Pharmacy benefits management • Healthcare

1001 - 5000 employees

Founded 1988

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 $1.4M Seed Round on 2013-09

Description

• Responsible for managing the transition of new business into MedImpact effectively, accurately and timely. • Ensures consistent customer satisfaction during implementation by collaborating with client teams, over 30 business units, and continually interacting with customers and consultants. • Ultimately accountable for delivering a successful project and creating the foundation of the business relationship to execute the delivery of additional revenue to MedImpact. • Responsible to ensure project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the implementation process.

Requirements

• Level I: A Bachelor’s Degree • Level I: Two (2) years customer support or related account management experience in a healthcare or a Pharmacy Benefits Management (PBM) environment • Level I: Experience as a user of multiple business software applications is required • Level I: Pharmacy Technician license or national certification desired • Level I: Previous system implementation experience, preferably in (PBM) environment or managed healthcare services organizations, insurance companies, and other health related entities highly desirable • Level II: A Bachelor’s Degree • Level II: Four (4) years customer support or related account management experience in a healthcare or a Pharmacy Benefits Management (PBM) environment • Level II: Experience should include a minimum of and two (2) years implementation experience, preferably in (PBM) environment or managed healthcare services organizations, insurance companies, and other health related entities; or equivalent combination of education and experience • Level II: Experience as a user of multiple business software applications is required • Level II: Pharmacy Technician license or national certification desired • Level III: A Bachelor’s Degree • Level III: Four (4) years customer support or related account management experience in a healthcare or a Pharmacy Benefits Management (PBM) environment. Experience should include a minimum of and three (3) years implementation experience, preferably in (PBM) environment or managed healthcare services organizations, insurance companies, and other health related entities; or equivalent combination of education and experience • Level III: Experience as a user of multiple business software applications is required • Level III: Pharmacy Technician license or national certification desired • Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook • Intermediate to advanced knowledge in Visio • Upon role acceptance successful completion of MedImpact Internal Certifications within one (1) year (i.e. MedAccess Certification and Service Excellence Certification) • Certificates, Licenses, Registrations PMP or PMI Certification desired.

Benefits

• Medical / Dental / Vision / Wellness Programs • Paid Time Off / Company Paid Holidays • Incentive Compensation • 401K with Company match • Life and Disability Insurance • Tuition Reimbursement • Employee Referral Bonus