Customer Success Manager - Partners

November 8

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Megaport

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Virtual Networks • Interconnection • Peering • Hybrid Cloud • AWS

201 - 500

Description

• About Megaport • Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. • Our Team Culture • Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. • The Role • Reporting to the Head of Global Customer Success, the Customer Success Manager - Partner plays a crucial role in nurturing and growing relationships with partners to drive partner success and satisfaction. This position is responsible for working closely with the Channel organization to ensure they have the resources, support, and insights needed to help partners achieve their goals with Megaport.

Requirements

• 3+ years experience within the Internet/Telecommunications industries. • 3+ years experience in an Account Management or Partner/Customer Success role. • Proven ability to work in a fast-paced technical environment, with multiple tasks or goals. • Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organizations. • Exceptional project management skills with a mind that is a proven problem solver • Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution. • Ability to deliver revenue results and operate in a consultative-based selling approach. • Ability to work with the wider Megaport teams to focus on revenue generation and results. • Maintain records, reports and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list. • Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations. • Experience in proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.

Benefits

• Competitive Compensation Packages • Flexible working environments • Birthday Leave • Generous study and training program + 5 days paid study leave • Additional Leave via Purchased Annual Leave Scheme • Health and Wellness Program