Customer Success Manager - Community Strategist

16 hours ago

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Mighty Networks

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Community Entrepreneurship • Professional Networks • Community Software • Community Platform • Niche Social Networks

51 - 200

Description

• Since 2017, Mighty Networks enables creators, entrepreneurs, and brands to build communities. • Opportunity to help build a Customer Success Management team focused on Mighty Pro Hosts. • Ideal candidate is results-oriented, with strong communication and problem-solving skills. • Responsibilities include training, success planning, anticipating key moments, and ensuring Host satisfaction.

Requirements

• Solid training in Customer Success with examples of customer results. • Clear approach to Customer Success, principles of client relationship building, and successful renewal processes. • Direct experience with 5-6 figure accounts. • Thrive in a fast-paced, dynamic environment. • Radically curious and skilled in deep active listening. • Fearless in executive communication to Hosts and internal leaders. • Desire to drive impact in 2024 and beyond.