Sales Engineer

September 16

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Mitel

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Unified Communications • VoIP • Contact Center • Collaboration • Cloud Communications

1001 - 5000

Description

• Provide technical designs, including analysis and configuration that meet complex business partner and customer requirements • Provide in person and web-based demonstrations for prospective customers and region partners • Answer product feature, licensing and functionality questions • Develop and maintain Subject Matter Expert level of knowledge in 1 – 2 solutions focus area • Provide direct support for Named Account Managers within the Region • Provide support for RFP responses • Maintaining current knowledge on primary competitive solutions, products and services • Ability to travel to locations. Overnight travel including flights required

Requirements

• Bachelor’s degree preferred; or high school diploma + relevant experience • Experience in Pre-Sales Engineering or Solutions Architecture • Exceptional verbal, written and presentation skills • Experience with Mitel Solutions preferred, other Cloud and UC solutions and technologies a plus • Strong knowledge of VoIP solutions, standards and protocols required • Strong knowledge of contact centers, CCaaS solutions • Strong knowledge of AI technologies (e.g. NLP, Generative AI, chatbots) and solutions (e.g. Talkative) • Background with Virtualization Technologies and Data Center Architectures, AWS and Azure a plus • Familiarity with Mobility and Video applications (Android, Apple, Polycom, Cisco, Microsoft) a plus • Networking skills including protocol and compliance knowledge required • Certifications (AWS, CCNA, CCNP, MCSE, CCIE) a plus • Network Security knowledge a plus (CCSP, CISSP) • Customer service oriented, with a positive attitude, attention to details and sense of urgency in all work efforts • Exceptional team-related skills

Benefits

• Affordable Medical, Dental, Vision, Life and Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs