Customer Support Technician

October 1

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Motorola Solutions

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Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+

Description

• Manage and work tickets cases entered by agencies assigned. • Write and modify Knowledgebase Articles for distribution. • Working under minimal supervision, be responsible for reproducing / confirming product defects. • Manage the relationship and collaboration with customers and Flex Support Team. • Provide after-hours coverage as part of an on-call rotation schedule. • Occasionally travel to VIP customer sites to represent Support Organization.

Requirements

• High School Diploma • 2+ years of experience in technical customer service. • Must be able to obtain background clearance as required by government customer • Legal authorization to work in the U.S. indefinitely is required.

Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!