Enterprise Customer Success Manager

3 days ago

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Narvar

WebsiteLinkedInAll Job Openings

retail • post-purchase • returns • logistics • supply chain

201 - 500

💰 $30M Series C on 2018-08

Description

• Own the health and success of your customers from go-live through to renewal and expansion • Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy • Use data insights to track client health, and forecast and mitigate risk of churn • Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers • Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently • Contribute to the scalability of the customer success team through documentation and process optimization

Requirements

• Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts • Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail • Influence product, success, support, and sales teams to get things done • Enjoy working in a fast-paced environment and have strong project management and communication skills • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence • Articulate the value proposition of a technology platform to meet client needs • Comfortable collaborating with both technical and business teams • BA/BS • Domain knowledge of retail, e-commerce, or logistics is a plus • Previous start-up experience strongly preferred