Digital Customer Success Manager

4 days ago

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ReversingLabs

WebsiteLinkedInAll Job Openings

Cyber security • Reverse engineering • Cyber threats • APT • Directed attacks

201 - 500

💰 $56M Series B on 2021-08

Description

• At ReversingLabs, we are providing the world’s largest threat intelligence repository... • You, as the Digital Touch Customer Success Manager (CSM), will leverage technology and automation to engage with a broad portfolio of customers. • Your focus will be on driving customer success through proactive digital touchpoints... • Additionally, you will build and nurture meaningful relationships with customers and collaborate closely with other departments... • At ReversingLabs, the customer success management team assists in leading our customers to value realization... • We are looking for a driven individual who embodies our core values: • Act with purpose • Impact together • Lead with resilience • Boldly raises the bar • Passion in all we do.

Requirements

• 3+ years of professional experience, including at least 2 years of experience in Customer Success, Account Management, or related GTM roles in the security or technology industry. • General understanding of cybersecurity concepts, trends, and solutions. • Ability to quickly understand security products and services and explain them to customers in simple terms. • Comfortable working in a fast-paced environment with evolving customer needs and industry trends. • Proven ability to manage multiple accounts and projects simultaneously while maintaining sharp attention to detail. • Eager to build meaningful relationships with customers to better understand their needs and ensure they feel supported throughout the customer journey. • A proactive, problem-solving mindset, with attention to detail. • Ability to leverage digital tools and automation to drive customer engagement and success at scale. • Passionate about helping customers achieve success and ensuring their satisfaction. • Ability to work independently and in a team-oriented, collaborative environment. • Excellent communication, negotiation, and presentation skills. • Familiarity with CRM software, and other account management software (e.g., Salesforce, HubSpot). • Comfortable working in a fast-paced environment with evolving customer needs and industry trends. • Willingness to travel to customer locations.

Benefits

• Competitive compensation packages (base, bonus and equity) • HRA - RL covers your Medical deductible through reimbursements • Employer paid dental, vision, disability & life insurance • Voluntary Buy up Life Insurance for you and your dependents • 401k: Traditional and Roth • Flexible Spending Accounts (health & dependent) • Flexible PTO-take time when you need it • Quarterly (3 day) Wellness Weekends • Pet insurance • Hospital Indemnity insurance and Accident insurance • Employee Assistance Plan (EAP)- offering mental health, financial, and legal resources • Remote Work Stipend to cover the cost of your internet and cell phone cost • All employees receive a complimentary membership to the Calm app, promoting mental well-being and stress reduction • Volunteer Time allowance of 8 hours yearly to support the 501c of your choice • Opportunities for advancement • Innovative and collaborative work environment