Business Relationship Manager - Digital

October 11

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National MS Society

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Human Services • Special Events • Medical Research • Fundraising • Advocacy

501 - 1000

Description

• Responsible for stimulating, surfacing, and shaping technology demand for digital needs • Ensure maximum value by capturing needs, identifying opportunities, recommending solutions • Build digital strategy and roadmap for the Society • Collaborate and ensure results from strategic initiatives • Lead Technical Product Manager and partner with various departments • Develop and maintain understanding of Society digital goals, plans, and key performance indicators • Build relationships with Society leaders regarding technology needs and priorities • Serve as liaison for Technology department needs and solutions • Monitor projects, facilitate continuous improvement in digital service delivery

Requirements

• Bachelor's Degree in Computer Science, Business Administration, OR equivalent work experience • At least 5 years in a supervisory role, preferably leading technical project delivery professionals in the MarTech space • Strong client service, leadership, and project management skills are essential • Skilled in process-oriented design and strategic planning • Excellent business acumen and interpersonal skills to work across departmental lines at senior levels • Background in relationship management strongly preferred • Highly effective presentation, documentation, interpersonal, and leadership skills with a team-oriented approach • Experience implementing an enterprise digital strategy • Proven track record using industry-standard Digital and MarTech systems and tools • Demonstrated ability to elicit business requirements from multiple departments and functions • Ability to interpret complex technology concepts for varying levels of functional stakeholders • Proven ability to positively influence senior leadership, peers, and vendors • Ability to prioritize and handle multiple tasks in a dynamic environment is essential • MBA preferred but not required

Benefits

• Considerable Paid Time Off Plan • Paid Holidays • 401k Retirement Savings Plan with Society match • Educational Reimbursement Plan • Professional Development Assistance • Commuter Benefit Plan • Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan and additional voluntary benefit offerings.