Senior Channel Account Manager

December 30, 2024

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Logo of NCR Corporation

NCR Corporation

Enterprise technology for the banking, retail and hospitality industries.

10,000+ employees

Founded 1884

🤝 B2B

💳 Fintech

🛒 Retail

💰 $820M Post-IPO Equity on 2015-11

Description

• A Channel Account Manager (CAM) is responsible for building and maintaining relationships with third-party partners, like resellers, distributors, and system integrators, to effectively sell the company's retail technology solutions through these channels, driving revenue growth by supporting partners with training, marketing materials, and sales enablement tools to reach their target customers within the retail market. • Key aspects of a Channel Account Manager role in Retail Tech: • Partner Development: Identifying, recruiting, and onboarding new channel partners aligned with the company's target retail customer base. • Relationship Management: Nurturing ongoing relationships with existing partners through regular communication, understanding their needs, and addressing any concerns. • Sales Enablement: Providing partners with comprehensive training on the company's retail technology products, features, and sales processes. • Marketing Support: Collaborating with the marketing team to develop co-branded marketing materials and campaigns targeted towards retail customers. • Performance Tracking: Monitoring partner sales performance against targets, identifying areas for improvement, and providing necessary support to achieve goals. • Lead Generation: Working with partners to identify potential retail customers and generate qualified leads. • Technical Expertise: Possessing a strong understanding of the company's retail technology solutions and how they address the specific needs of different retail segments.

Requirements

• 8-10 years prior experience in account management • Bachelor’s Degree or equivalent work experience • Ability to work effectively with cross functional teams and influence outcomes across different layers in the organization. • Proven organizational agility • Strong bias for action and able to prioritize effectively in times of ambiguity. • Strong business and financial acumen • Excellent written and oral communication skills • Excellent interpersonal skills • Experience with MS Office Suite (Word, Excel, Outlook) • Prior experience with NCR products preferred and knowledge of Retail Channel environment • Experience with CRM software preferred

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