Principal Solutions Architect

November 9

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neptune.ai

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Machine learning • Data science • MLOps • Experiment tracking • Model registry

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

Description

• As a Principal Solutions Architect, you will be engaging with top research labs in the world, helping them maximize the value of our platform. • You will lead Proof of Concepts (PoCs) for potential high-value customers, conduct technical demos, and provide advanced troubleshooting, helping drive product adoption and identifying upsell opportunities. • Serve as the primary technical advisor in high-priority customer engagements, understanding customer needs and driving solutions through on-site visits (typically once a month) to key locations, including San Francisco, Toronto, and Tel Aviv. • Capture and translate customer insights into detailed product requirements for engineering and UX teams, ensuring solutions align with real-world needs. • Lead and execute PoCs for prospective customers, ensuring smooth integration, technical validation, and a clear path to adoption. • Conduct detailed technical demos and discussions, demonstrating how Neptune can solve specific customer challenges and integrate seamlessly with their workflows. • Identify potential upsell and cross-sell opportunities by aligning product capabilities with evolving customer requirements. • Act as a high-level technical troubleshooter for customer issues, collaborating with internal teams to resolve complex technical challenges. • Contribute insights on customer use cases, best practices, and focus areas for case studies, helping to develop resources that address common customer adoption challenges.

Requirements

• Master’s or PhD in Mathematics, Physics, Data Science, or a related quantitative field. • 5-10 years of hands-on experience in data science, machine learning, or AI, with expertise in model development, statistical analysis, and data pipelines. • Strong proficiency in AI/ML frameworks (e.g., PyTorch, TensorFlow, JAX) and a proven ability to apply these frameworks to real-world customer needs. • Experience with cloud platforms (AWS, GCP, or Azure). • Willingness to travel up to 50%, primarily to the USA, including potential two-week stays each month, to lead customer engagements and ensure successful product integration. • Proven track record in customer-facing roles, with experience leading PoCs and delivering technical solutions that meet customer goals. • Strategic insight into how technical decisions impact business outcomes, with a focus on identifying upsell opportunities. • High degree of autonomy, ownership, and problem-solving skills in fast-paced environments.

Benefits

• Flexibility: 100% remote work with offices (co-works) in Warsaw/Wrocław/Kraków/Poznań available and flexible working hours. • Share in our success: Participate in the Employee Stock Option Plan and be part of our growth journey. • Time off: 20 paid service-free days per year. • Ownership and impact: Space to take action, bring your ideas to life, and make a real impact.