Director, Sales

6 days ago

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NICE

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NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• At NICE, we don’t limit our challenges. We challenge our limits. Always. • We’re ambitious. We’re game changers. And we play to win. • The Director of Sales presides over the revenue and operations of a Mid-Market sales team. • As the leader, the Director effectively manages this team to expand the product saturation in the territory, build the customer base in untapped markets and displace NICE Actimize competitors while holding their own account base. • Extensive strategic development and deployment of the organizational sales strategy as well as best practices methodologies that demonstrate NICE Actimize’s extensive capabilities as an advanced solution provider. • Leverage sales and leadership experience to drive exceptional sales process and performance management within their department population. • Provides results driven and thoughtful direction to sales individual contributors that improves sales skills and drives quota attainment. • Master a deep understanding of the qualitative strategies and initiatives of the NICE Actimize sales team. • Drive and develop account plans with the sales executives that position NICE Actimize capabilities in anticipation of customer’s business strategies and goals. • Consult and plan with internal sales partners and develop methods to address and resolve account challenges outside the capacity of the sales executive. • Provide critical insights to the sales executives and customers that generate best-in-class credibility and contribute to a market leadership position for the company. • Drive the analysis of customer’s business situations from multiple viewpoints to identify gaps and new opportunities. • Create and execute high revenue, multi-year business plans with the sales executives. • Communicate information about internal NICE Actimize changes and actions while protecting customer from negative impact.

🎯 Requirements

• At least 10 years of experience selling multiple software products and services into sophisticated financial services accounts. • A minimum of 5 years of previous experience leading a software or technology sales team is preferred. • Experience selling to MBCA and other mid-market institutions & banking associations is a must. • Comprehensive leadership abilities around coaching employees and proactively managing performance as well as departmental development of objectives, goals and KPIs. • Substantive exposure and engagement with the planning, execution and management of complex software sales and marketing projects. • Exceptional communication and presentations skills that build confidence and credibility. Highly articulate and able to confidently explain complex models in a clear simplified manner. • Demonstrated ability to develop relationships with the ‘C’ or VP level business users to articulate business value and influence strategic application of NICE Actimize solutions. • Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results. • Strong domain expertise combined with advanced strategic and project management skills. Able to manage multiple, complex sales opportunities simultaneously. • Travel up to 50%