NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Portfolio Presales Engineer
5 days ago
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔍 Pre-sales Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
• Deliver demonstrations that align the NICE portfolio with the customer’s business challenges • Identify all functional and technical challenges of assigned accounts • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. • Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. • Lead in all technical aspects of the sales process. • Assist with the definition and execution of successful proof of concepts (POC), where appropriate. • Actively contribute to a team approach with account executives and overlay teams. • Provide product feedback and suggestions to Product house. • Able to promptly respond to functional and technical elements of RFIs/RFPs • Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics
🎯 Requirements
• Exceptional presentation and demo capabilities • Experience customizing and building the storyboard for demos and POC • Demonstrated success in achieving strategic deal wins • Ability to manage multiple, complex sales opportunities simultaneously • Ability to communicate from C-level executives down to Agent/Front Line level employees • Self-motivated, highly organized and team-oriented • Strategic thinker with a strong technical aptitude • Additional Valuable Skills: • Contact centre technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience • Certifications and knowledge of cloud technologies (AWS, Azure, Google) • Hardware platforms & Virtualization • Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others
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