Customer Success Manager

Yesterday

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Notabene

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Description

• Working across three continents in eight countries, Notabene is a remote-first and globally distributed team on a mission to make cryptocurrency a part of the everyday economy. • As a regulation technology company, we build tools used by crypto organizations and financial institutions alike to reduce transaction risk and make crypto transfers safe. • We're hiring a Customer Success Manager to help shape the Customer Success strategy and drive accounts' growth. • You will become a trusted advisor to customers and use data-led insights for success.

Requirements

• Prior working experience in Customer Success or Account Management in a B2B SaaS space or a complex technical market with experience managing your own book of business. • Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell. • Experience managing a range of clients from SMBs to Enterprise. • Experience contributing to the creation of Customer success processes and resources. • High emotional intelligence and some who is motivated by learning and problem solving. • Experience in Fintech and/or Reg-tech and/or Compliance and an interest in cryptocurrency is a big bonus but isn’t required. • You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. • Thrive on working autonomously with an entrepreneurial mindset. • Embody proactivity and are happy rolling up your sleeves and getting stuck in • You are an exceptional and empathetic listener.