Account Manager

September 25, 2024

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EZ Texting

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EZ Texting is a comprehensive B2B social media management platform that assists companies in driving engagement and measuring success on social media across various campaigns. The platform offers a suite of features including social publishing, analytics, listening, and employee advocacy tools that enable businesses to publish, measure, and engage with their audiences effectively. It enhances the customer experience by integrating with existing CRM and marketing automation systems. Oktopost empowers employees to become brand advocates and aids sales teams in leveraging social media to foster stronger customer relationships. Trusted by marketing professionals globally, the platform helps translate social media efforts into significant business metrics and growth.

Text Message Marketing • Communication APIs • Bulk Texting • Mass Texting • Text to Landline

51 - 200 employees

Founded 2004

🤝 B2B

☁️ SaaS

📋 Description

• Manage and grow relationships with existing customers while exploring new business opportunities. • Maintain customer satisfaction and ensure successful product adoption. • Work closely with Account Management Team Lead, Sales Manager and VP of Customer Success.

🎯 Requirements

• Bachelor's degree in Business, Marketing, or a related field (MBA is a plus). • Proven experience in an account management or customer success role, preferably in a SaaS or technology-related industry. • Demonstrated track record of meeting or exceeding revenue targets and customer retention goals. • Exceptional interpersonal and communication skills, with the ability to build rapport and trust with customers. • Strong negotiation and problem-solving abilities. • Proficiency in CRM software and sales tools (e.g., Salesforce, DocuSign, etc). • Ability to work independently and manage a diverse book of business. • Results-driven and customer-centric mindset. • Familiarity with SaaS, cloud computing, or related technologies is advantageous. • Strategic thinking and the ability to identify growth opportunities within accounts.

🏖️ Benefits

• 100% Employee Sponsored Medical, Dental, Vision Coverage • Stock Options • Pre-Tax Benefits, Fertility Benefits, and more • 401k Plan Options • Unlimited PTO, Disconnect Days, Paid Holidays, and more • Remote-Work Optimization Benefits Including Home Office Stipend • Remote Flex Stipend • Cell-Phone/Internet Stipend • DoorDash Subscription • And More!!!