VP of Customer Success

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Description

• Lead a high-achieving customer success team, • Collaborate closely with the sales department, • Craft and Execute a Holistic Customer Success Playbook, • Design and deploy customer success playbooks and engagement models, • Work in synergy with the sales team to effectively cross-sell and upsell, • Establish and nurture trusted advisor relationships with key customer stakeholders, • Utilize customer feedback to ideate new features, products, or services, • Develop and monitor key performance indicators (KPIs) to gauge the customer journey and health.

Requirements

• 8+ years of experience, with 2+ years of senior leadership • A highly motivated individual, flexibility toward change, and creative "can do" approach • Successful growth track in a high velocity B2B SaaS motion • Experience in a $10M-75M growth organization • Have scaled a customer-facing team to 10+ people • Metrics oriented with strong business acumen associated to the customer journey • Comfortable with Salesforce and ChurnZero technologies • Track record of inspiring and building great teams • Ability to embrace a start-up culture that requires everyone to stretch up and lean down at any given moment, to try new things, and to constantly experiment • Comfortable with being uncomfortable