Customer Success Manager

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OnePlan

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

Description

•At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. •We help businesses bridge the gap between strategy and execution by offering solutions that boost business agility, streamline project management, and optimize resources. •What truly makes OnePlan stand out is our commitment to delivering powerful solutions and fostering a culture of collaboration. •We combine robust analytics with a platform that integrates seamlessly into the tools businesses already know and trust. •Our high-trust, team-focused environment allows us to innovate quickly and deliver solutions that drive meaningful results for our clients. •We're passionate about exceeding expectations, working together to empower organizations to succeed in a rapidly changing business landscape. •As a Customer Success Manager for the EMEA region (Europe, Middle East, Africa), you will be working closely with customers, internal teams, and stakeholders to ensure that every OnePlan user has a seamless and satisfying experience. •You’ll be the key point of contact for assigned customers, ensuring long-term success, addressing customer needs, and helping clients achieve their business goals.

Requirements

•5-8 years of experience in a Customer Success or account management role at a B2B SaaS company. •Proven experience managing enterprise-level accounts, including customer escalation and issue resolution. •Ability to collaborate and build strong relationships with clients and internal teams, especially at the executive level. •Experience working with cross-functional teams, including Sales, Services, and Product Management. •Excellent communication skills, including leading meetings and webinars. •Strong organizational skills with the ability to manage time effectively and handle multiple priorities. •A passion for customer service and helping businesses succeed with technology solutions.

Benefits

•We’re a remote-first company with team members across the USA, Canada, UK, and India! •OnePlan has been recognized as the Global Microsoft Partner of the Year in Project and Portfolio Management in 2019, 2020, 2021, and 2022. •We’ve been named a "Strong Performer" in the latest Forrester Strategic Portfolio Management WAVE report. •We offer comprehensive health, dental, and vision benefits, with additional insurance options. •Employer RRSP and 401K matching programs. •A fun, collaborative, and diverse environment with regular health and team challenges to keep things light and enjoyable! •At OnePlan, we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.