Senior Enterprise Account Executive

August 29

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Logo of Onit

Onit

Process Automation β€’ Legal Technology β€’ Online Project Management β€’ Business Collaboration Tools β€’ Contract Review and Approval

501 - 1000

πŸ’° $200M Private Equity Round on 2019-01

Description

β€’ The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. β€’ A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. β€’ This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience. β€’ Primary owner of customer relationship and account strategy. β€’ Be a trusted advisor to customers while developing relationships with multiple stakeholders. β€’ Accountability for customer retention and subscription renewal process. β€’ Conduct quarterly customer business reviews. β€’ Manage customer issue escalation process, as required. β€’ Partner with Marketing in the development of customer references, testimonials and events. β€’ Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities. β€’ Develop and maintain customer attrition/risk rating information and mitigation plans in CRM. β€’ Participate in industry conferences, trade shows and other opportunities for customer interaction.

Requirements

β€’ 3+ years managing customers relationship or equivalent experience β€’ Highly motivated and disciplined self-starter with excellent oral and written communication skills β€’ Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level β€’ Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue β€’ Able to thrive in a fast paced, self-directed environment β€’ Must be comfortable managing multiple tasks in real time β€’ 4-year degree required β€’ The ideal candidate is someone who has experience in the legal industry β€’ Travel for this role is +/- 25%

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