Customer Account Manager

4 days ago

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Ooma, Inc.

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Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

Small Business Phone Systems • Enterprise Communications • Business Phones • Communications Solutions • VoIP

201 - 500 employees

Founded 2004

📡 Telecommunications

🏢 Enterprise

💰 $5.1M Venture Round on 2015-05

📋 Description

• Here at Ooma we empower people to connect in smarter ways. • We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. • Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. • For larger companies we provide customized unified communications solutions to meet their unique needs. • At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. • We also provide them with peace of mind through our innovative smart home security solution. • At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. • As an Ooma Account Specialist you will be working in our Account Management Team and responsible for the life-cycle of our customers from post-implementation through contract renewal. • You will provide ongoing proactive account relationship management and address the growing needs of our existing customers.

🎯 Requirements

• You have a minimum of 2-5 years of SaaS account management, implementation or technical customer success experience, or equivalent industry experience, and proven success in growing existing accounts and relationships. • Knowledge of accounting and billing fundamentals is a requirement • Knowledge of and experience with Hosted Telephony (VOIP/ SIP) is a must. • You have confidence working with clients at multiple levels within an organization. • Experience gathering data from multiple sources and creating customer facing PowerPoints and Excels is a requirement • Demonstrated success in Project and Client Life-cycle Management is an asset. • Strong aptitude for technology and ability/desire to learn new software. • Goal oriented self-starter who can work independently as well as in a team environment with minimal supervision and has an appetite for continuous learning. • Your verbal and written communication skills are one of your strongest attributes. • You can translate difficult technical terms and problems into relatable language for a wide range of people. • You stay cool as a cucumber in a fast-paced ambiguous environment. • Excellent time management, organizational, problem solving, and analytical skills. • Post-Secondary education preferred. • You’re driven: No one needs to push you to excel; it’s just who you are. • Eager to learn, adapt and perfect your work; you seek out help when you need it and put it to good use.

🏖️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents • Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) • Commuter benefits • 401k & employer match • Employee Stock Purchase Plan (ESPP) • Paid time off, sick days, as well as corporate holidays observed • Employee Assistance Program • Life Balance benefits with Travel assistance services and Identity theft and will preparation services