IT Ops Administrator

2 days ago

Apply Now

Receive Emails with Similar Jobs

OpenVPN Inc.

WebsiteLinkedInAll Job Openings

VPN • Cybersecurity • Network Security • Secure Networking for Business

51 - 200

💰 Equity Crowdfunding on 2013-10

Description

• First line of support (IT HelpDesk) for employees (account management, equipment maintenance). • Assist in onboarding and offboarding. • Provide support and troubleshooting to internal and external facing end-users. • Network administration (switches, routers, Linux servers, APs, controllers); • Managing and administering user workstations. • Maintaining and implementing security policies. • Create and maintain SOPs for commonly used tools and HOW-TO documentation for end-users.

Requirements

• Experience with user access management; understanding of users, groups, policies, etc. • Experience creating and maintaining policies and SOP documentation. • Experience with help desk/IT ticketing systems. • Experience supporting customers in a hands-on environment. • Understanding of basic IT concepts - TCP/IP, networking, routing, firewalls, DNS, DHCP, virtualization, network protocols, VPN, AV Endpoint protection and administration, virtualization, etc. • Fluency in MS Office (including Word, Excel, Outlook) and Office 365 suite. • Great interpersonal skills with a knack for helping people. • Maintain a balance between excitement for new services/tools with a healthy respect for the mundane. • Experience supporting various Operating Systems - Linux, Windows, MacOS. • As a plus: Experience with Atlassian tool suite (Jira, Confluence, Opgenie, etc). • Practical experience with automation via scripting (Bash, Python, etc). • Experience with IPA(freeIPA). • Familiarity with Cloud Computing Platforms - AWS, Digital Ocean, MS Azure & GCP. • Experience building and decommissioning physical and virtual hosts. • Experience with collaboration tools - we use Slack. • Experience managing Google Workspace. • Experience with Zapier Automation Framework.

Benefits

• 100% premium coverage for you and your dependents. • Self-managed time off. • Flexible schedule. • Fully remote work environment. • Compensation tailored based on qualifications and experience.