Director of Implementation and Success

2 days ago

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Pallet

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💰 $3.9M Seed Round on 2021-12

Description

• Pallet is a logistics company redefining industry standards. • Seeking a Director of Success and Implementation. • Design and lead a customer success strategy. • Oversee implementation process for large accounts. • Ensure customer expectations are met during onboarding. • Collaborate with sales for smooth transitions. • Handle escalations and create scalable support processes.

Requirements

• 8+ years of experience • Managed a team which performs complex implementations which take 3+ months, involve statements of work, integrations, data migration, and more. • 1-2+ years of experience managing a team of 25+ people, 3-5+ years of overall management experience. • Experience creating playbooks and processes for training users on complex software, migrating large amounts of data, and validating a complex implementation. • Responds well to stress, able to help a team navigate upsetting situations and difficult clients. • Detail oriented, thoughtful at building scalable organizational processes for executing complex goals.

Benefits

• Health, Vision and Dental benefits • Flexible PTO • Life Insurance and Accidental Insurance • Short-Term Disability Coverage • Generous salary and equity for all staff • 401k option; helping you save for the future • Yearly learning and development stipend • Commuter benefits if you live in SF • Fully covered uber ride home if you ever have to work late in the office • Remote office home stipend • Monthly happy hours; our last one was a Golden Gate Park BBQ • Company paid dinners on Tuesdays and Thursdays in the office • Annual Company Offsites; our last one was in Sonoma Wine Country