Digital Account Manager

October 23

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Education • Personalized Learning • Educational Support System • tutoring • e-learning

1001 - 5000

Description

• Develop and maintain relationships with existing clients and key stakeholders, serving as their primary point of contact for all account-related matters. • Understand clients' business needs and objectives, and identify opportunities for renewal, upselling or cross-selling our products/services to meet those needs. • Monitor account health and performance metrics, and take proactive steps to address any issues or risks. • Oversee all aspects of the contractual relationship between Paper and the client. • Rigorously track and manage renewal pipeline and account activities in Salesforce.com and Gong when applicable. • Maintain up-to-date Account Renewal forecast on Salesforce.com on a weekly basis. • Lead initiatives within your district to implement and drive targeted plans aligned to the district’s goals. • Provide ongoing support and guidance to clients and facilitate professional development. • Conduct regular check-ins with clients to assess satisfaction levels, gather feedback, and identify areas for improvement. • Advocate for clients' needs and priorities internally, and champion initiatives aimed at enhancing the overall customer experience.

Requirements

• Previous experience in account management or customer success role in digital marketing or SaaS or in the Ed Tech industry. • Bachelor’s degree in a relevant field. • Strong communication skills. • A proactive approach to ensure customer satisfaction and high-quality deliverables. • Results-oriented, self-motivated, strong attention to detail, and strong time management. • A collaborative, proactive, and effective approach under pressure. • Ability to travel to district offices to meet key stakeholders regularly is required; consider 25-30% travel time in a month • The ability to travel to possible conferences if and when required.