Account Manager

March 24

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PartnerOne

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PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.

Data virtualization • Cloud tiering • Autonomous data management • Digital adoption • Monitoring automation

201 - 500 employees

🏢 Enterprise

☁️ SaaS

💳 Fintech

📋 Description

• Sherrill-Lubinski, a PartnerOne company, is seeking a motivated and customer-focused Account Manager to join our dynamic team. • This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. • The ideal candidate will have a strong understanding of Tibco Messaging and its ecosystem. • Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts. • Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products. • Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor. • Demonstrate an understanding of Tibco Messaging and its use cases to effectively communicate product features. • Work closely with sales, support, and technical teams to ensure customers' needs are met. • Monitor account health, customer satisfaction, and product usage to ensure long-term retention. • Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements. • Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections.

🎯 Requirements

• Education: Bachelor's degree in business, marketing, information technology, or a related field. • Experience: 3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector. • Proven experience managing subscription renewals and expanding customer accounts. • Technical Skills: Working knowledge of Tibco Messaging and experience discussing technical topics with both technical and non-technical stakeholders. • Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot). • Soft Skills: Strong interpersonal and communication skills. • Ability to work collaboratively in a team environment. • Excellent negotiation and problem-solving abilities. • Highly organized with attention to detail and ability to manage multiple priorities.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Opportunities for career advancement within a growing company. • Comprehensive benefits package including health, dental, and vision insurance. • Ongoing training and professional development opportunities. • A collaborative and innovative work environment.