Account Manager

19 hours ago

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Pathward

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1001 - 5000

Description

• Responsible for collaborating with Partners and key internal stakeholders to evaluate, design and implement financial products and services while maintaining compliant oversight. • Serves as an advocate for partners, assisting with implementations, and remediation efforts throughout the process. • Cultivates and maintains strong relationships with partners in the BaaS services sector. • Communicates partner issues and ensure the partner executive teams are aware of the issues. • Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests. • Provides customer-Focused delivery for Pathward’s partners. • Understands partners goals and develop tailored solutions to meet their needs. • Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction.

Requirements

• Bachelor's degree or equivalent education and work experience. • Up to 2+ years with bachelor's or equivalent. • Creative thinking and problem-solving abilities to determine best path forward. • Great rapport building and communication skills with a diverse group of partners and management at all levels. • Great customer service acumen and ability to advocate for the partner. • Ability to gain an understanding of partners and their position in the payments industry. • Maturity to work within and contribute to an expanding organization. • Meet/Exceed team and organizational goals as outlined by leadership.

Benefits

• Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Annual performance-based incentive opportunity