Customer Success Manager

June 19

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PeopleGrove

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Professional Networking • Career Advice • Talent Development • Mentoring • Student Success

51 - 200

💰 Private Equity Round on 2022-05

Description

• Champion solution adoption, customer growth and expansion, and ensure that each of your assigned customers have the resources and support they need to experience success and a clear return on their investment in PeopleGrove. • Act as a strategic advisor with your assigned accounts by providing consulting, coaching, and reporting that demonstrate PeopleGrove’s measurable impact on customer outcomes. • Analyze customer adoption and engagement data to identify, communicate, and act upon both risks and opportunities. • Maintain a regular cadence with your accounts through a variety of channels including monthly web-based meetings, email correspondence, phone calls, and in-person meetings.

Requirements

• 5+ years experience working in the higher education industry and providing services/solutions to institutions, ideally a combination of roles. • Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external constituents. • Ability to speak to solutions at a high level while also being able to get into the details and utilization of platform features. • Passion for supporting the mission of higher education. • Comfortable with taking risks, leading and working through ambiguity, and challenging assumptions to develop and deliver optimal solutions for customers.

Benefits

• Forecast and manage revenue for all assigned accounts, from proactive touchpoints through pricing proposals and contract execution to ensure timely completion of all customer renewals. • Build strong relationships with primary decision makers and key stakeholders, and develop a deep understanding of their needs, goals, challenges, desired institutional outcomes, and how those can be met with PeopleGrove’s solutions. • Provide basic tactical support for clients when needed such as: running data imports, building email campaigns, resetting formal mentorship programs. • Educate customers on platform features and functionality; aligning functionality to use cases appropriate and valuable to the individual customer.