Tier 1 Support Specialist - Remote

5 days ago

Apply Now

Receive Emails with Similar Jobs

PerfectServe

WebsiteLinkedInAll Job Openings

Healthcare • physician answering service • hospital communication • physician network • clinical communication

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Description

• We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. • To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night. • Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

Requirements

• While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required • Willingness and excitement to work evenings or overnights and/or weekends • Strong technical aptitude • Excellent written and verbal communication skills • Excellent analytical and troubleshooting skills • Ability to work in a fast-paced environment and successfully prioritize competing tasks • High customer empathy and exceptional customer service skills • Access to high-speed internet • Able to start on January 6, 2025. • Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day • Our team is currently only looking for candidates that are located within the U.S.

Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities