Account Manager
August 27
Description
• Achieve target levels of revenue growth in your book of business. • Conduct regular account planning sessions with Account Executives, Customer Success Associates and Executive Leadership. • Analyze and interpret data to expose value, make targeted recommendations to improve performance, and surface opportunities to grow. • Prepare for and conduct Quarterly Business Reviews with clients. • Drive executive, physician and care manager relationships, engagement and buy-in to help growth Phamily programs. • Represent Phamily and drive engagement through mostly virtual meetings. Conduct some in-person visits to large and/or strategic practices. • Align with clients on goals, how they’ll be measured, and how Phamily can help meet those metrics. • Drive adoption and ongoing utilization of Phamily’s technology and services for a defined book of business including health systems, hospitals, ACOs, large independent physician groups and medical practices. • Work closely with clients as a trusted advisor to ensure adoption, robust usage, impact, and high satisfaction with Phamily during and following implementation. • Create and refine internal and customer-facing content. • Work cross-functionally with internal teams like Sales, Customer Success, Engineering, and Product Sales to advocate for customers, submit feedback, and improve the product.
Requirements
• Bachelor’s degree or higher • Three or more years of account management experience where the primary focus of the role was to grow a book of business through virtual and face-to-face meetings with customers • Experience developing & executing on account plans with quantitative goals (revenue, usage, customer satisfaction, etc.) • Experience working with the C-suite to end users in enterprise accounts • Excellent Excel & PowerPoint skills • Remote based role with willingness to travel to meet with strategic clients
Benefits
• Competitive compensation commensurate with experience • Potential to earn equity based on performance • We embrace a remote working environment • 100% Employer-Paid Medical and Dental coverage for employee and dependent • Vision coverage for employee and dependent at a nominal cost • Paid Maternity Leave • FSA and Dependent Care saving account options • 401(k) • A collaborative work environment
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