Inside Sales Representative - Bilingual, Hindi, Food Distribution, FMCG, CPG

November 5

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Premier Food Supplies, LLC

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south asian specialty grocery • wholesale • distribution • manufacturing • Food & Beverage

51 - 200

Description

• Sales Management: Consistently manage and grow weekly sales orders from assigned accounts through phone calls, online communication, and occasional field visits. • Client Engagement: Regularly engage with clients via phone, email, and occasional in-person visits to assess needs, manage inventory, enhance sales through upselling/cross-selling, promote trials/samples, and maintain promotion awareness. • Product Expertise: Develop and maintain an in-depth knowledge of product offerings to provide tailored recommendations. • Collections Support: Assist the collections team in securing timely payments from accounts, including necessary follow-ups. • Relationship Cultivation: Cultivate strong relationships with grocery and restaurant clients, advising on product selections and order processes. • Issue Resolution: Address customer inquiries and resolve issues promptly, logging and tracking significant concerns for resolution. • Warehouse Support: Coordinate with the local warehouse supervisor to complete order fulfillment and support local customer pick-ups. • Troubleshoot fulfillment issues in Odoo ERP, WMS system (similar to Netsuite). • AR Responsibilities (as needed): Create invoices, receive, process, and post incoming payments. Resolve client billing questions and concerns. Reconcile invoices and payments for assigned accounts. Maintain follow-ups based on aging receivables for each assigned account. • Data Analysis: Analyze sales data to identify opportunities to increase market share and wallet size. • Market Insights: Stay informed about market trends and competitors, providing regular insights and reports to management. • Strategy Implementation: Collaborate with the business strategy team to implement sales insights in daily account management. • Marketing Participation: Participate in both virtual and occasional field marketing activities, product demos, and industry events to penetrate new markets. • Lead Generation: Engage in cold calling, email campaigns, and occasional in-person visits to generate new client leads. • Reporting: Provide management with reports on customer needs, potential new products or services, and competitive activities. • Technology Adoption: Assist customers in adopting new technologies and e-commerce platforms. • Additional Duties: Perform additional duties as required to meet business needs.

Requirements

• Minimum Qualifications 2-5 years of sales experience in food & beverage, hospitality, or distribution. • Bilingual in English and Hindi; additional South Asian languages a plus. • Proficient in Microsoft Office or Google Suite. • Valid driver’s license and clean record; willing to travel, as required. • Capable of occasionally lifting up to 60 lbs, as required. • Preferred Qualifications Previous Work Experience in South Asian (Indian) grocery or restaurant sales. • Familiar with diverse markets; adept at working in fast-paced settings. • Physical Requirements Occasional field work with occasionally lifting up to 60 lbs, as required.

Benefits

• Medical, Dental, and Vision Insurance • 401(k) with Employer Match after 1 year • Life Insurance (Employer Sponsored & Voluntary options available) • Short Term and Long Term Disability Insurance • Generous PTO (5 days on hire, with accrual over time) • 6 Paid Holidays per year • Referral Program • Relocation Assistance (as discussed per company’s discretion) • Travel Reimbursement • Bonus and Performance Bonus Opportunities