Manager, Commercial Customer Success - General Contractors

22 hours ago

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Procore Technologies

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Construction Software • Construction Project Management Software • Online Project Management Software • Web-based Construction Management Tools • iPad for Construction

1001 - 5000

Description

• Oversee a team of high-performing Customer Success Engineers make data-driven recommendations to our customers on how they can optimize the value of Procore, based on customer analytics and industry best practices. • Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins • Collaborate cross-functionally with various partnering teams as well as broader leadership and executives • Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team • Support the development of leaders reporting to you by providing coaching and career development opportunities • Create and foster a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive) • Up to 25% travel to client sites, industry events, and other Procore offices

Requirements

• 5+ years of construction industry experience managing a team of General Contractors • Understanding of business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business • Deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams • Enthusiastic and creative leader with the ability to inspire and motivate others • Influence through persuasion, negotiation, and consensus-building • Empathy for customers and passion for revenue and growth • Analytical and process-oriented mindset with a desire for continuous learning and improvement • Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus

Benefits

• Generous paid time off • Healthcare coverage • Career enrichment and development programs