Billing Tech Support Specialist - B2B SaaS
2 days ago
Description
• Assist clients via email support channel and establish yourself as key contributor • Respond to customer questions and requests regarding RCM and billing software • Triage tickets, perform escalations to appropriate teams • Support engineering ticket creation, review and prioritization • Develop and maintain a deep understanding of our product offerings • Promote customer satisfaction and loyalty by understanding each customer’s unique needs • Improve and advocate for customer experience by identifying opportunities
Requirements
• 3+ years of relevant experience in customer-facing functions such as tech support or similar customer facing experience • Medical billing background required- Physical Therapy billing strongly preferred • Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.) • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously • Ability to multitask, keep records, prepare reports, and follow specific instructions • Proficient in MS Excel • Exceptional written and verbal communication skills • Eagerness to learn and adopt software • Prior startup and/or B2B SaaS technology organization experience (Preferred) • Experience with customer support software (Preferred)
Benefits
• Competitive salaries. • Bonus potential with exceptional performance (up to 12k) • Remote environment • Potential equity compensation for outstanding performance • 401k • Health Insurance Benefits • Generous PTO • Company-wide sponsored lunches
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🇺🇸 United States – Remote
💵 $16 / hour
🔥 Funding within the last year
💰 $525M Post-IPO Debt on 2024-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor