Customer Success Manager

October 7

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Big Data Software Applications • Sales Effectiveness • Pricing Effectiveness • Revenue Management • CPQ

1001 - 5000

💰 $25M Private Equity Round on 1998-06

Description

• Manage the customer relationship throughout the entire customer lifecycle • Responsible for product adoption, renewals, customer satisfaction, and references on accounts • Develop success plans for customers that outline critical success factors and metrics for success • Conduct regular meetings with client stakeholders and make recommendations for continued success • Proactively identify key opportunities to expand and deepen the offerings at customer accounts

Requirements

• Proven experience managing key account relationships at the Success Manager and C-suite level • Strong expertise in project implementations • Experience with full lifecycle SaaS implementation • Willing to travel up to 30% - 50% of the time (domestic and international)

Benefits

• Quarterly Recharge Days, company-wide mental health holidays to unplug • Work Well Wednesdays, a ‘quiet’ day to help prioritize focused work with minimal distractions • Trusted Time Off (US) so you can plan for the time you need when you need it • Competitive benefits and compensation packages, including paid maternity and paternity leave, adoption and IVF benefits, baby bucks, 401(k) match, pet insurance and more • Leadership training, dedicated people leader programs and resources, Learn and Connect cultural series, active Employee Resource Groups