Customer Success Manager

Yesterday

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Qualis Flow (Qflow)

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Description

• Take ownership of direct customer relationships for maximising success • Understand how customers utilise Qflow’s product portfolio to achieve desired outcomes • Collaborate closely with Sales, Product and Engineering teams • Build and maintain deep, long-term relationships with customers, fostering trust and loyalty • Be the primary point of contact for customers and manage their needs

Requirements

• Proven track record in customer success role within a SaaS organisation in the Contech sector (construction, engineering, sustainability or a related industry) • Strong project management skills, with the ability to manage client relationships in different parts of the organisation • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key clients and stakeholders • Commercial mindset; understanding that our ultimate goal is to unlock value for our customers. • Experience in successful cross-functional team collaboration to maximise customer experience and business opportunities • Passion for delivering exceptional customer experiences and contributing towards making construction a more sustainable place for everyone. • Proficient in utilising various tools and platforms to manage client requests

Benefits

• Salary up to £55k depending on experience with a performance based commissions structure • Remote-first team (we enjoy meeting up from time to time in our London HQ and we would love to see you there too!) • Company laptop and tools • 25 days annual leave + 3 days company closure at Christmas + bank holidays • Paid sick leave • Private medical insurance • Critical illness and life insurance • Pension contribution up to 7% • Enhanced family policy • Paid volunteering days • We allow our employees to work abroad for up to 90 days • We’ll offset your annual carbon footprint on your behalf via Ecologi • Learning & development and career progression opportunities • Company social events (online and in person!)