Account Manager - West

December 20, 2024

Apply Now

Receive Emails with Similar Jobs

Quantum Metric

WebsiteLinkedInAll Job Openings

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

📋 Description

• Quantum Metric's number one objective is happy people, diverse and inclusive culture. • Passionate about empowering our people to become the best version of themselves. • As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. • Regular company-wide events and local outings to foster connection. • Passionate about the connections we build with our customers. • Value all types of experience and education; unique perspectives are welcomed. • Account Manager to join the Customer Success team ensuring a seamless customer experience from onboarding to renewal.

🎯 Requirements

• Bachelor's degree in a related field of study • Strong project management skills, organizational skills and high attention to detail • Strong verbal, written and presentation skills • 5+ years of experience in managing enterprise customer relationships • As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Proven track record of meeting and exceeding individual retention and expansion goals

🏖️ Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Healthy Rewards – Discount Programs • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)