Account Manager - West

2 days ago

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Quantum Metric

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Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

Description

• Quantum Metric's number one objective is happy people, diverse and inclusive culture. • Passionate about empowering our people to become the best version of themselves. • As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. • Regular company-wide events and local outings to foster connection. • Passionate about the connections we build with our customers. • Value all types of experience and education; unique perspectives are welcomed. • Account Manager to join the Customer Success team ensuring a seamless customer experience from onboarding to renewal.

Requirements

• Bachelor's degree in a related field of study • Strong project management skills, organizational skills and high attention to detail • Strong verbal, written and presentation skills • 5+ years of experience in managing enterprise customer relationships • As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Proven track record of meeting and exceeding individual retention and expansion goals

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Healthy Rewards – Discount Programs • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)